Privacy Policy

Last updated: April 2026

1. Introduction

Customs Clearance, S.A. ("we," "us," or "the Company") respects your privacy and is committed to protecting your personal data in accordance with Panama's Law 81 of 2019 on Personal Data Protection.

2. Data We Collect

We collect the following types of personal data:

  • Contact information (name, email, phone, address)
  • Company information (if applicable)
  • Shipment details (origin, destination, contents, weight)
  • Payment information
  • Communication records

3. How We Use Your Data

We use your data to:

  • Process and track your shipments
  • Complete customs declarations
  • Communicate with you about your orders
  • Send quotes and invoices
  • Improve our services
  • Comply with legal obligations

4. Data Sharing

We share your data with customs authorities, shipping carriers, and other parties necessary to complete your shipment. We do not sell your personal data to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

6. Your Rights

Under Panama's Law 81 of 2019, you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Delete your data (subject to legal retention requirements)
  • Object to processing
  • Data portability

7. Data Retention

We retain your data for the duration required by law (typically 5 years for customs and tax records in Panama) or as long as necessary for our legitimate business purposes.

8. Cookies

Our website uses essential cookies for functionality and analytics cookies to understand how visitors use our site. You can manage cookie preferences in your browser settings.

9. Contact Us

For privacy-related inquiries or to exercise your rights, contact our Data Protection Officer at privacy@customsclearance.com or write to us at our Panama City office.

Note:This is a placeholder document. Please consult with a legal professional to ensure full compliance with Panama's Law 81 of 2019 (Ley de Protección de Datos Personales) before publishing.